99bet's Privacy Policy
Your personal information is completely safe with us. This policy explains clearly what data is collected, how it is used, and what rights you have.
99bet is a safe and reliable online betting platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This document explains what types of data we collect, the purposes for which we use it, who we share it with, and the measures we have taken to keep your information secure. Please read this policy carefully, and contact our support team if you have any questions.
What Information We Collect
When you create an account, log in, and use our services on 99bet, we collect various types of information. This information is used to improve the quality of our services and to ensure your security.
Personally Identifiable Information
Information you provide when registering an account, such as:
- Full name and date of birth
- Valid email address
- Mobile number
- Password (stored in encrypted form)
We never store your password in plain text.
Financial Transaction Information
Payment-related information required during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction amount and date
- Deposit and withdrawal history
Full payment card or bank account numbers are not stored directly on our servers.
Technical and Usage Information
Information collected automatically while you use the site:
- IP address and device type
- Browser and operating system version
- Time spent on the site and pages visited
- Cookie and session data
- Referral source (where you came from to reach the site)
Gaming Activity Information
Information related to your gaming experience:
- Betting history and amounts
- Preferred game categories
- Bonus usage records
- Win and loss history
- Account activity logs
Purpose of Data Use
99bet uses the collected information only for specific and lawful purposes. Those purposes are described in detail below:
- Service Delivery and Operations: Information is used to create, verify, manage, and keep your account secure. This includes login verification, payment processing, and technical support.
- Identity Verification (KYC): Verifying user identity is required to maintain a safe environment on 99bet and to prevent fraud. Supporting documents may be requested for this purpose.
- Customer Support: Collected information is used to resolve your issues and provide effective assistance. Our support team is available 24/7 in both Bengali and English.
- Security and Fraud Prevention: Information is analysed to detect suspicious activity, prevent account hacking, and maintain the overall security of the platform.
- Service Improvement: By reviewing user experiences, we work to make our services better and more user-friendly.
- Communications and Notifications: Emails or messages are sent to inform you of important account updates, transaction confirmations, and relevant information.
- Responsible Gaming: User gaming behaviour is monitored to identify problematic patterns and provide necessary support.
Cookie Policy
Cookies are small text files stored in your browser or on your device. 99bet uses different types of cookies, which are described below:
Essential Cookies
These are necessary for the site to function. Without them, login, payments, and secure browsing are not possible. They cannot be turned off.
Analytical Cookies
Used to understand which parts of the site are used most. This information helps improve the service and is not personally identifiable.
Preference Cookies
Used to remember your language preference and certain personal site settings, so you do not have to re-enter them each time you log in.
Data Sharing and Disclosure
99bet never sells your personal information to third parties or rents it out for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, technology services, and site operations. Only the necessary information is shared with these partners, and they are obligated to comply with our privacy policy.
4.2 Legal Obligations
We will comply with legal obligations if disclosure of information is required under applicable laws of Bangladesh, judicial orders, or lawful instructions from competent authorities.
4.3 Fraud and Scam Prevention
In cases of financial crime, identity theft, or serious fraud, information may be shared with the relevant authorities.
4.4 With Your Consent
Outside the reasons listed above, information will not be shared without your explicit consent.
Data Security Measures
99bet has implemented industry-standard technical and organisational measures to protect your information.
SSL/TLS Encryption
All data transfers are secured through SSL encryption. When you see the padlock icon in your browser's address bar, your connection is secure.
Secure Server Infrastructure
Our servers are protected by firewalls and intrusion detection systems, and regular security audits are conducted.
Password Hashing
Your password is never stored in plain text. It is secured using modern cryptographic hashing methods.
Restricted Access
Only authorised staff can access specific data on a need-to-know basis. All staff are bound by confidentiality agreements.
Data Retention Period
99bet retains your information only for as long as necessary to provide the required services and meet legal obligations. The retention guidelines are as follows:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information is retained for a defined period for legal requirements, dispute resolution, or fraud investigations.
- Financial Transaction Records: Retained for the period required under financial regulations.
- Log Data: Technical and security logs are deleted after a defined period.
- Marketing Preferences: Retained until you withdraw your consent.
Once the retention period has passed, information is securely deleted or anonymised.
Your Rights
As a 99bet user, you have the following rights over your own information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, although complete deletion may not always be possible if legal obligations exist.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be limited or suspended.
Right to Object
You have the right to object to marketing communications or certain specific processing activities.
Right to Portability
You can request to receive your own information in a structured, machine-readable format.
Protection of Minors
99bet is intended only for individuals aged 21 or older. We do not knowingly collect information from any minor (person under 21 years of age). If we become aware that we hold information about a minor, we will delete it immediately and close the associated account.
If you believe a minor has registered by mistake, please notify our support team immediately.
Third-Party Links
The 99bet website may contain links to external sites. Those external sites have their own privacy policies, and 99bet is not responsible for their data collection or usage practices.
We recommend that you read the privacy policy of any external site before visiting it. 99bet's game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — have their own data protection policies.
Policy Changes
99bet reserves the right to update or revise this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed on the site's home page.
- The review date at the top of this policy will be updated.
Continued use of the site after a revised policy is published will be considered your acceptance of the new policy. We therefore encourage you to visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in both Bengali and English.