Frequently Asked Questions
Answers to all your questions about 99bet
Whether it's about deposits, withdrawals, cricket betting, or your account — find clear, straightforward answers to any question on your mind, all in one place on this page. Our support team is always here for you.
Whether you are new to 99bet or an experienced player — every player has questions at some point. How long does a withdrawal take? How do you deposit with bKash? What happens to your bet if a cricket match is washed out by rain? What do you do if you forget your password? On this page we have organised the most frequently asked questions from Bangladeshi players into four categories, so you can quickly find the right answer. If you cannot find the answer here, contact our 24/7 live chat or email.
Withdrawal Questions
To withdraw bonus winnings, you need to meet the wagering requirement. At 99bet, the wagering requirement is 25 times the bonus amount. For example — if you receive a ৳1,200 bonus, you need to place a total of ৳30,000 in bets before you can withdraw your bonus winnings. Wagering is calculated on the bonus amount only, not on the deposit amount. After meeting the requirement, you can withdraw a minimum of ৳800 using any available method.
No, for security purposes 99bet only approves withdrawals to mobile banking or bank accounts registered in the player's own name. The name on your 99bet account and your payment account must match. If a withdrawal to someone else's account is requested, it will be sent back for verification and identity confirmation may be required.
99bet's withdrawal process runs 24 hours a day, 7 days a week. Processing does not stop at night or on public holidays. Funds typically reach your account within one hour of the request. However, occasional third-party delays on the banking side may occur, which are outside 99bet's control.
A "Pending" status means your request has reached our team and is being processed. If the status has not changed for more than one hour, contact us via live chat and provide your transaction ID. Our support team will quickly identify the issue and resolve it. The minimum withdrawal limit is ৳800 — any request below this amount will be automatically rejected.
The minimum withdrawal amount at 99bet is ৳800 and this applies equally to all methods. For withdrawals you can use bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). Contact live chat for details on the maximum limit for each method.
Deposit Questions
Log in to your 99bet account, go to the "Deposit" section, and select Nagad as your payment method. Enter the amount (minimum ৳200) and send money to the provided Nagad number. Enter the transaction ID in the deposit form and confirm. Your 99bet balance is usually updated within a few minutes.
A deposit may be delayed for several reasons — not entering the transaction ID correctly, sending to the wrong number, or a temporary issue with the payment gateway. First, confirm that you sent to the correct number. Then contact us via live chat or at [email protected] with your transaction ID. Our team will verify and resolve the matter as quickly as possible.
Depositing at 99bet with bKash is straightforward. Log in to your account, go to the deposit page, and select bKash. Send money to the designated bKash merchant or personal number and enter the reference number correctly in the form. Please note — bKash's own service charges may apply. A minimum deposit of ৳200 is required.
The minimum deposit amount at 99bet is ৳200 for all methods. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. Depositing ৳200 or more for the first time will automatically qualify you for the 120% welcome bonus of up to ৳5,000.
Bank transfers may take a little longer than mobile banking due to the bank's own processing steps. Requests made during banking hours are generally faster. Sharing a screenshot or receipt of the transfer with our support team will help speed up the process. Most Bangladeshi banks are accepted, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
Cricket Betting
Yes, 99bet offers betting on the world's major cricket events including BPL, T20 World Cup, IPL, and ICC tournaments. Special offers for Bangladeshi players are also available for Bangladesh Tigers matches. Various markets are available for each match.
The most popular cricket markets at 99bet are — Match Winner (who will win), Toss Winner, Top Batsman, Top Bowler, Over of First Wicket, Total Runs in a Specific Over, and Innings Total Runs. For example, the Match Winner market for Bangladesh vs India attracts the most bets. These markets are easy to understand and suitable for players of all experience levels.
If a match ends in a no-result or is abandoned due to rain or any other reason, 99bet's rules generally void the bet and refund the stake. However, settlement may vary depending on the type of market and how much of the match was played. Full rules can be found on the Terms and Conditions page.
Yes, accumulator or multi-bet options are available at 99bet. You can combine selections from multiple matches, and if all of them are correct, the total odds are multiplied to calculate your payout. This increases your potential winnings, but if even one selection is wrong, the entire bet is lost. If you are new to accumulator betting, it is advisable to start with small amounts.
Decimal odds are the most common format. It means — multiply your stake by the odds to get your total return (including your original stake). Example: with odds of 2.50, a ৳100 bet returns a total of ৳250 (profit of ৳150). Any odds above 1.00 will return some profit if you win. The higher the odds, the lower the chance of winning but the larger the reward.
Account Questions
Click the "Forgot Password?" link on the 99bet login page. Enter your registered phone number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you have trouble with the process, contact our live chat or email [email protected] with your registered number and account details for assistance.
To register at 99bet, an active Bangladeshi mobile number and a minimum age of 21 are required. You will need to provide personal details such as your full name, date of birth, and a password. Your National ID information may also be requested during account verification. Providing accurate information ensures no complications with withdrawals.
A strong password is important — create one with at least eight characters, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easily guessable passwords (such as your own name or year of birth). Your username must be unique and cannot be changed later. Do not share your password with anyone to keep your account secure.
No, under 99bet's rules each player may only hold one account. Opening multiple accounts under the same name or from the same device and network is prohibited. In case of a violation, the additional accounts may be closed and any bonuses in them will be cancelled. If you have an issue with an existing account, contact support rather than opening a new one.
Login issues can happen for several reasons — your account may be temporarily locked due to repeated incorrect password attempts, Caps Lock may be on, or there may be a browser cache issue. First, refresh your browser or try a different browser. If the problem persists, reset your password. If that does not work, reach out to our 24/7 live chat with your registered number for assistance.
99bet's support team is available 24 hours a day, 7 days a week in both Bengali and English. You can send a message directly via the site's live chat — this is the fastest method. To contact us by email, write to [email protected]. Providing detailed information about the nature of the problem and any relevant details will help us resolve it faster.
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